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Satisfaction of patients and students at the Integrated Clinics of a Dental School
de Carli, João Paulo; Linden, Maria Salete Sandini; Trentin, Micheline Sandini; Oliveira, Soluete da Silva; de Bittencourt, Marcos Eugênio & Paranhos, Luiz Renato
Abstract
Aim: The objective of this questionnaire-based research was to evaluate the level of satisfaction
of students and patients at the School of Dentistry of the University of Passo Fundo (FOUPF).
Methods: The questionnaire was administered after the patient’s care, as follows: first, the
student explained the study purposes and methodology to the patient, the option of not participating
and the full confidentiality of the information obtained. Patients were selected among those
undergoing treatment at the Integrated Clinic I and II Disciplines (5th year of undergraduate
dental course) between March and November 2010. Results: Satisfactory results were obtained,
as most interviewed patients (49; 98%) considered the care given by FOUPF students as
positive. Another important factor mentioned by patients was the use of individual protection
equipment and biosafety measures adopted by the students; 98% (n = 49) of the patients
affirmed that the students were properly wearing individual protection equipment. With regard to
aspects that could be improved, 36.7% (n = 18) of interviewed patients mentioned the need to
schedule appointments more than once a week, 12.2% (n = 6) felt the need to reduce waiting
times for consultations, and 10.2% (n = 5) wanted to reduce appointment duration. As much as
98% of students (n = 49) declared being attentive to dentistry situations, 56% (n = 28) were
satisfied with their technical aptitudes, and 96% (n = 48) mentioned enjoying helping patients.
Conclusions: The care given to patients by FOUPF students is done well, not requiring
significant changes.
Keywords
oral health, dental health services, dental clinics
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