Oral health quality of the workers of a telemarketing company and their satisfaction with the treatments provided by the corporative dental insurance plan|
Martins, Cristiane dos Santos & Queluz, Dagmar de Paula
Aim: To evaluate the oral health quality of the workers of a telemarketing company and their
satisfaction with the dental treatments provided by the corporative dental insurance plan.
Data collection was by an online intranet questionnaire on dental service providers from
Uberlândia/MG and Campinas/SP. It was addressed to 6000 associates, with objective and
subjective questions, comprising the level of the telemarketing operators’ oral health, dental
needs, satisfaction with dental care providers and the importance of having the laboral dental
services provided by the company.
Results: After analysis of the results, we observed that:
57.52% of the workers required improvement in their oral health and 56.03% mentioned
prevention as the largest need, 66.70% use the dental providers’ services, but only 31.34%
were satisfied with them.
Conclusions: The results underscore that the workers have an
intermediate level of dental needs, with prevention as top importance. Additionally, establishment
of a basic attention program inside the company would increase the satisfaction and adhesion
indexes of providers and the workers’ oral health.
oral health; telemarketing; operators; occupational health