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Health Policy and Development
Department of Health Sciences of Uganda Martyrs University
ISSN: 1728-6107 EISSN: 1728-6107
Vol. 2, No. 3, 2004, pp. 243-248
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Bioline Code: hp04038
Full paper language: English
Document type: Research Article
Document available free of charge
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Health Policy and Development, Vol. 2, No. 3, 2004, pp. 243-248
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MISCELLANOUS ARTICLES- MEASURING PATIENT SATISFACTION IN UCMB HEALTH INSTITUTIONS
Peter Lochoro
Abstract
There is growing interest to measure patient satisfaction and collect the views of patients about the services they use. Satisfaction is essential if we have to get people utilize services, comply with treatments and improve health outcomes. This paper reports the experience of Uganda Catholic Medical Bureau in designing an instrument to measure patient satisfaction and be able to develop a satisfaction index for all units that should become a component of comprehensive health care quality assessment. It is hoped that this would interest national partners and health stakeholders to get involved in assessing this important performance parameter that has been forgotten for long.
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© Copyright 2004 - Department of Health Sciences of Uganda Martyrs University Alternative site location: http://www.fiuc.org/umu/faculties/hsm/healthpolicy/index.html
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